The Helpdesk is a secure, cloud-based communication program.
You can use it just like email, if you prefer, but it offers a lot more than just email communication.
You can see all the different questions and answers you send to and receive from our office.
You can send us documents by attaching them to emails, send them to firstname.lastname@example.org.
We’ll send documents to you as well, using the Helpdesk.
So, you will want to make sure you “whitelist” our office address, email@example.com
Here’s more information and detail about the helpdesk, but you are not required to be a computer geek to use this . . . if you can send an email, you will be fine.
West Law Office HelpDesk Information
Due to security, only one email address is allowed
You can use your phone, a tablet, laptop or desktop
When we set up your account, you will receive an invitation email that looks like this:
The subject line will be:
A new West Law Office Helpdesk account has been created for you. Click the link below . . .
You will click the link in the email and follow the prompts.
REMEMBER! Do not “REPLY” – INSTEAD, CLICK THE LINK!
Emails you get are just notices telling you to go to the helpdesk website.
The emails contain a link to the HelpDesk.
Click the link to go to the Helpdesk login on the internet.
DO NOT “REPLY” to these email notifications!
If you do, you will create a “new ticket” which will not be connected to the previous ticket.
IT’S EASY TO PROVIDE US WITH YOUR DOCUMENTS ON THE HELPDESK.
USE A FREE APP TO TURN YOUR SMARTPHONE INTO A COPIER/FAX.
Go to the HelpDesk Solution Center for video tutorials for installation.
You can send us documents, take a picture with your phone and the app will convert it to a PDF, which you email to the helpdesk.
To start a new ticket:
Log on to helpdesk and create new ticket, or email to firstname.lastname@example.org.
Put your paralegal’s name in the subject line.
You’ll have two paralegals assigned, one to help you get your case filed, and a different one after your case is filed.